Contact information

If you have any questions about our flooring products, logistics services or an existing order, the XEN LTD support team is here to help. Whether you need product information, delivery updates, trade account assistance, bulk order support or general enquiries, we're committed to providing prompt, reliable and professional support.

We aim to respond to all enquiries within 24 to 48 business hours during our operating hours. To help us assist you as quickly as possible, please include your order number, company name (if applicable), or the email address used when placing your order.

Your feedback is important to us and helps us continually improve our flooring range, logistics services and overall customer experience. Once we receive your enquiry, we'll send an acknowledgement and respond as soon as possible.

CUSTOMER SUPPORT

Support Hours
Monday to Friday: 9:00 AM – 5:00 PM (UK Time)

Telephone: +44 7386 778891

Email: support@xen.com

COMPANY INFORMATION

Company Name: XEN LTD

Company Number: 17464062

Registered Office: 

114 Stoke Road
Slough
SL2 5AP
United Kingdom